Privacy
At Standardex, we value your privacy and are committed to safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, use our mobile app, or make a purchase through our platform. By using our services, including our website and mobile application, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
A. Personal Information
When you use our website or mobile app, we may collect the following personal information:
- Account Information: Name, email address, shipping and billing addresses, phone number, and password (if you create an account).
- Payment Information: Payment details (such as credit/debit card information or other payment methods) are processed securely through third-party payment processors.
- Order Details: Products purchased, items in your cart, order history, and preferences.
B. Non-Personal Information
We may also collect non-personal information, including:
- Device Information: Information about the device used to access our services, such as the device type, operating system, browser, and IP address.
- Usage Data: Information about how you interact with our website or app, including pages viewed, actions taken, and search queries.
C. Firebase Data
We use Firebase services to enhance our app's performance and user experience. Firebase may collect data such as:
- Crash Reports: Information related to app crashes, which helps us fix bugs and improve the app.
- Analytics: Firebase Analytics helps us understand user interactions within the app, which helps us improve functionality and design.
You can review Firebase's privacy policy here.
D. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., pixels, web beacons) to collect information about your browsing activities. This helps us:
- Provide a more personalized shopping experience.
- Improve the functionality of our website and app.
- Offer targeted advertising and promotions based on your interests.
You can control cookie settings through your browser or app settings. However, some features may not function properly if cookies are disabled.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing and Fulfillment: To process and deliver your orders, manage payments, and handle returns or exchanges.
- Customer Service: To respond to inquiries, provide support, and assist with any issues you encounter.
- Marketing: To send promotional emails, newsletters, and app notifications about new products, sales, and updates. You can opt-out of marketing communications at any time.
- App and Website Improvement: To enhance and personalize your experience on our website and app, analyze trends, fix bugs, and conduct data-driven decision-making.
- Security and Fraud Prevention: To detect and prevent fraudulent activities and ensure the safety of our users.
3. How We Protect Your Information
We implement industry-standard security measures to protect your data, including SSL encryption for secure transactions. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
- Third-Party Service Providers: We may share your data with trusted third-party companies that help us process payments, deliver goods, and provide customer support.
- Firebase: As mentioned above, we use Firebase to enhance app functionality, and data may be shared with Google for analytics and crash reporting. For more information, review Google's Privacy Policy.
- Legal Compliance: We may disclose your information to comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Choices and Rights
You have the following rights regarding your personal data:
- Access and Update: You can access and update your personal information through your account settings on the website or app.
- Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or adjusting your app notification settings.
- Delete Your Account: You can request to delete your account, though we may retain some data for legal or administrative purposes.
6. Children’s Privacy
Standardex does not target or collect personal information from children under the age of 18. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete that information.
7. Third-Party Links
Our website and app may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Email: support@standardex.com